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  • What are the average appointment lengths?
    You should give yourself at least 60 -75 minutes for your initial assessment and treatment. Please arrive at least 15 minutes earlier for your initial assessment to allow sufficient time for filling out intake forms. Subsequent treatments may range from 45 to 90 minutes, depending on your injury or condition.
  • What if I cannot make a scheduled appointment? Do you have a cancellation policy?
    Appointments are made to ensure your therapist has a sufficient amount of time to provide you with treatment. If you cannot make an appointment, we kindly ask that you give us at least 48 hours' notice for all appointments. This advanced notice will allow us to offer this appointment time to another client in need of our services. A cancellation fee equal to a private rate may be charged if the client does not show up for an appointment or cancels without sufficient notice.
  • Do I need a doctor's referral before booking an appointment?
    No, if you are paying for the visit privately. However, every insurance company’s extended health benefits plan is different. You should contact your insurance company to confirm their need for a doctor’s referral before you come for treatment. We cannot inquire on your behalf due to client confidentiality. No, if you are making a claim with the WorkSafeBC (WSBC). If you are coming in for treatment under a claim with ICBC, we do not need a doctor's referral.
  • How much does ICBC cover?
    ICBC Claims allow one Initial Assessment during the term of the claim. ICBC will only cover the approved treatment limits. Any additional treatments requested will be at your expense and not reimbursed by ICBC as part of your settlement. ICBC does allow one treatment per therapy type on the same day (i.e. a patient could book appointments to see the chiropractor and registered massage therapist on the same day). ICBC does not allow two treatments per therapy type on the same day (i.e. a patient cannot book two chiropractic appointments in one day in order to extend their session). ICBC will not cover late cancellations or no-shows. Our ICBC direct billing service is a courtesy service. If the billings are not approved or paid by ICBC, it is the patient’s responsibility to cover unpaid treatment costs or collect the payments directs from their Claims Specialist.
  • What should I bring to my appointment?
    We ask that you wear something comfortable, and a water bottle if you need to. Please remember to bring your Health Services (Care) Card; and if you are coming in for an ICBC or WSBC injury claim, bring all relevant claim information including your claim number.
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